Privacy Policy

1Information We Collect

We collect information that you provide directly to us, information collected automatically when you use the platform, and information from your interactions with hospitals and services listed on Oryon Health Care.

Account & Profile Information

• Name, email address and mobile number provided at registration
• Login credentials (stored in encrypted/hashed form — never in plain text)
• Age and other profile details you choose to add

Booking & Usage Information

• Hospital room bookings, admission requests and ambulance booking details
• Pickup and drop locations for ambulance requests
• Payment and transaction references for completed bookings
• Pages visited, searches performed and general usage patterns on the platform

2How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process hospital bookings and ambulance requests
• Communicate booking confirmations, updates and support responses
• Improve, secure and troubleshoot the platform
• Comply with applicable legal and regulatory requirements

3Sharing of Information

We do not sell your personal information. We share information only in the following circumstances:

• With the hospital or ambulance provider you book with, to the extent needed to fulfil that booking
• With payment gateway providers, solely to process payments securely
• When required by law, court order, or to protect the rights, safety and property of Oryon Health Care, our users or the public
• With your explicit consent, for any other purpose

4Payments

Payments made on Oryon Health Care are processed through third-party, PCI-compliant payment gateway providers. We do not store your full card, UPI or bank account details on our servers — these are handled directly by our payment partners under their own security and privacy policies.

5Location Data

With your permission, we may access your device's location to show nearby hospitals, calculate ambulance dispatch distances, or pre-fill pickup locations for ambulance bookings. You can disable location access at any time through your browser or device settings, though some features may then be limited.

6Cookies

We use session cookies to keep you logged in and to remember basic preferences while you use the platform. We do not use cookies for third-party advertising. You may disable cookies in your browser, but this may affect your ability to log in or complete bookings.

7Data Security

We apply reasonable technical and organisational safeguards to protect your data, including password hashing, restricted database access and secure transmission of sensitive data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8Data Retention

We retain your account and booking information for as long as your account is active, or as needed to provide services, resolve disputes, and comply with our legal obligations. You may request deletion of your account as described below.

9Your Rights & Choices

You may:

• Access, update or correct your profile information at any time from your account
• Request a copy of the personal data we hold about you
• Request deletion of your account and associated personal data, subject to any legal retention requirements
• Withdraw consent for location access or other optional permissions

To exercise any of these rights, please contact us using the details below.

10Children's Privacy

Oryon Health Care is intended for use by adults booking healthcare services for themselves or their dependants. We do not knowingly collect personal information directly from children without the involvement of a parent or guardian.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

12Contact Us

If you have questions about this Privacy Policy or how your data is handled, please reach out to us: